Customer Support Agents - Social Organization

This social organization is looking for customer support agents that makes every effort to ensure the well-being of its tenants and employees.

The skills sought:
-Knowledge of spoken and written French and English.
-Knowledge of the operation of a microcomputer, more particularly the Windows environment and Word and Excel software.
-Knowledge of social housing, housing and health and social services environments.
-Ability to develop bonds of trust with people.
-Ability to write activity and analysis reports.
-Ability to work autonomously, under pressure and to adapt to different clienteles.
-Good interpersonal relations and teamwork.

Examples of tasks:
-Welcoming people and receiving calls from people in difficulty who are urgently looking for housing.
-Ensure the classification of requests received in order to constitute and maintain a list of housing requests in emergency situations.
-Search for a temporary place of accommodation for households and make reservations.
-Ensure the verification of accommodation invoices.
-Establish and maintain a bank of available housing.
-Ensure a follow-up of people rehoused in emergency situations by accompanying and supporting these people in the search for permanent housing. If necessary, meet with them at the temporary accommodation site.
-Refer people who are not eligible for temporary accommodation to the relevant resources.
-Ensure the follow-up of the files of rehoused people with our housing partners.
-Coordinate, with any external agency, the services necessary to support people in need.
-Draft any administrative report requested by the immediate supervisor, including the production of statistical reports in relation to the reference service.

Do you wear your heart on your sleeve and want to share your interpersonal skills with people in need? All in a stimulating and warm work environment? We look forward to meeting you!