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This large company working in the Quebec medical sector is looking for an IT coordinator who will be responsible for project coordination and collaboration between internal resources and various external partners.

Responsibilities
- Provide advanced level support to resolve complex issues;
- Monitor application or program logs and follow up on anomalies;
- Implement and follow incident management procedures;
- Ensure the communication of the objectives and priorities of the resources involved;
- Ensure effective cooperation with other departments and users;
- Identify opportunities to improve support processes and ensure that they are updated;
- Ensure the monthly follow-up of IT expenses;
- Responsible for coordinating requests for support and training to users;
- Coordinate requests for technical problems with the outsourcing team.

Requirements
- Bachelor's degree in computer science or equivalent training;
- Minimum 10 years of experience in a similar position;
- Experience in assigning and monitoring team tasks to carry out infrastructure and networking projects;
- Diversified experience in technology project management;
- Fluency in French;
- Ability to perform 2% of tasks in English;
- Occasional availability outside of regular hours.

Skills in demand
- Leadership to motivate and direct internal and external resources;
- Excellent organizational and priority management skills;
- Ability to work in a team and collaborate with different departments;
- Excellent communication skills, leadership and power of influence;
- Sense of responsibility, attention to detail and discretion;
- Excellent customer service and interpersonal skills;
- High level of autonomy and proactivity.

Conditions and benefits
- 35-hour/week schedule (face-to-face position)
- Day 1 group insurance, paid at 100%
- 10 days of personal leave, paid if not taken
- 3 weeks of vacation/year
- Defined benefit pension fund
- More holidays than the norm
- Closed between Christmas and New Year's Day
- Employee Assistance Program
- Training and professional development opportunities

Put your interpersonal skills to good use in this dynamic team where you will be appreciated at your true value! We look forward to getting to know you!

This medical company, located in downtown Montreal, is looking for a User Support and Training Officer for its information technology department, for a temporary mandate of at least 3 months. The incumbent is responsible for providing user support and resolving technical issues. He or she also plays an important role in the training of the systems and applications used.

Responsibilities
- Provide computer support to users;
- Diagnose and resolve issues related to software, hardware, and network connectivity;
- Manage the ticketing system to track, prioritize and resolve support requests;
- Participate in the development and implementation of training programs;
- Train users on the use of systems, office automation applications and business applications;
- Create and update documentation and user guides;
- Collaborate with other members and teams to improve products, services, procedures, etc.

Requirements
- Degree in computer science, information technology or a related field;
- Between 3 to 5 years of experience in a similar position;
- Fluency in French;
- Ability to perform 2% of tasks in English;
- Proficiency in the Windows operating system and common office applications (Microsoft Office suite, Microsoft Dynamics, etc.);
- Experience with ticketing systems (C2, Jira, etc.);
- Experience in writing documentation and user guides.

Skills in demand
- Excellent organizational and priority management skills;
- Ability to work independently and as part of a team;
- Customer service and problem-solving focused;
- Good interpersonal skills, courtesy and sociability.

You want a short challenge that will allow you to showcase your resourcefulness and your desire to help your peers? Give us the privilege of getting to know you!