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Would you like a promising career in a dynamic and professional environment? In full growth, this real estate company is looking for dynamic, rigorous and conscientious people who like to take on challenges to participate in the realization of its mission, specifically, rental agents.
This person will carry out all housing rental activities, lease renewals and housing changes.

Responsibilities
-Ensure the rental of accommodation with the applicants (announcement of the accommodation for rent, visit of the accommodation and common areas with the applicant, telephone or in-person interview, verification and validation of supporting documents, credit check form, calculation and entry of rent in Hopem, preparation and signature of the first lease and settlement building, information to the tenant, coordination of the delivery of keys, etc.);
-Issue monthly late notices for non-payment of rent;
-Act on the front-line during non-compliance with building regulations and neighbourhood problems through visits and formal notices;
-Carry out the necessary checks to detect problems of insalubrity (vermin) and refer to the manager;
-Maintain tenants' records in Hopem including filings and judgments of the Administrative Housing Tribunal;
-Visit tenants (new tenants following their move in to facilitate their integration, tenants aged 70 and over, if necessary, to collect documents, to make appropriate referrals in case of loss of autonomy or other health problems, on the occasion of a change of housing for health or psychosocial reasons);
-Carry out registrations and punctual updates of reduced mobility lists. Participate in annual fire drills as required;
-Detect cases of unauthorized occupation and provide information to the manager;
-Prepare and transmit lease renewals and other documents;
-When terminating a lease, visit the accommodation before the tenant's departure to check its condition;
-Where appropriate, monitor and investigate the sublease or assignment process;
-Follow up on tenants' calls;
-Forward requests for the rehabilitation of a dwelling that has become vacant to the manager and inform him or her of the follow-up on the number of vacant and rented dwellings;
-Support and lend a hand to his or her co-workers during peak periods.

Qualifications and experience
-At a minimum, DEC in social assistance, social work, administrative techniques or special education, or equivalent training and experience.
-Two years of experience as a socio-economic assistance officer, in a counseling or assistance to a disadvantaged clientele or in an administrative position within a socio-community organization;
-Excellence in customer service;
-Very good knowledge of communication and interview techniques;
-Very good knowledge of the French language, spoken and written;
-Good knowledge of the English language, spoken and written (an asset);
-Holder of a valid driver's license;
-Vehicle required or car sharing.

Essential Skills and Abilities
-Knowledge of the workings of renting in real estate;
-Organizational, planning and priorities;
-Good judgment;
-Thoroughness and attention to detail and a job well done;
-Autonomy and proof of initiative;
-Knowledge of rent supplement programs;
-Punctuality and reliability;
-Honesty, transparency and respect for customers.

The excellent benefits related to this position will charm you!

Looking forward to getting to know you!

In full growth, our client is looking for dynamic, rigorous and conscientious people who like to take on challenges to participate in the achievement of its social mission. The candidate will act as the Manager of Tenant Services.

Working conditions
-4 weeks of vacation after one year of service;
-10 days of leave for annual personal and family events;
-Group insurance plan after 3 months of service.

The ideal candidate directs, coordinates and controls all rental activities. He or she is responsible for the quality of the services provided to the various tenants served. He or she promotes, develops and encourages best management practices in their field of activity in a spirit of continuous improvement. He or she ensures consistency of practices and correction of discrepancies. He or she also ensures the quality and safety of living environments and the application of building regulations.

Responsibilities
-Plan, organize, manage and control the human, financial, material and information resources required for tenant service activities;
-Ensure the staffing, integration and training of new employees;
-Establish annual objectives and evaluate the contribution of his/her team;
-Act as the person responsible for the rental of all the units in the company's portfolio, the collection of rents and the management of second-instance complaints (neighbourhood problems, unsanitary conditions, safety, mental health problems, loss of autonomy, illegal occupation, etc.);
-Manage policies, procedures and regulations (building by-laws, allocation and rental by-laws) and ensure their effectiveness with respect to the quality of living environments and occupancy of the premises;
-Manage and transfer legal proceedings within his/her field of activity to the file holder at the Administrative Housing Tribunal;
-Negotiate and ensure monthly follow-up of payment agreements in order to recover amounts owed by tenants;
-Follow up on the progress of tenants' eligibility files for rent subsidies with the subsidy rental agent;
-Follow up on rental agreements for resident concierges;
-Control the procedures and quality standards of services to tenants (surveys, visits, etc.);
-Establish and maintain the monthly dashboard listing the tracking of statistics of all tenant services activities and ensure the correction of discrepancies;
-Follow up on requests for housing adaptations;
-Supervise lease terminations, assignments, subleases;
-Develop management methods and strategies to maximize the occupancy rate of vacant housing;
-Prepare the budget of his/her department;
-Develop and maintain good relationships with tenants, organizations, partners and community groups;
-Ensure the implementation of protocols or collaboration agreements with stakeholders in the health and social services network to facilitate tenants' access to care and quality services.

Qualifications and experience
-Bachelor's degree in administration or social sciences and 4 years of experience in leasing, including 2 years in a management position or any combination of training and experience deemed relevant;
-Very good knowledge of spoken and written French;
-Working knowledge of the English language;
-General knowledge of social housing and human rights (an asset);
-Good knowledge of social laws and good knowledge of the Montreal environment (population, characteristics, problems) and the regulations governing the allocation and rental of housing;
-General knowledge of social and community development actors;
-Very good writing skills for reports, action plans and grant applications;
-Knowledge of the workings of leasing in real estate;
-Holder of a driver's license.

Essential Skills and Abilities
-Sense of organization, planning and priorities;
-Mobilizing and results-oriented leadership;
-Ability to establish and maintain good interpersonal relationships;
-Strong sense of customer service;
-Good communication skills;
-Judgment, analytical skills and ability to synthesize;
-Managerial courage, tact, diplomacy and active listening;
-Agility and ability to manage multidisciplinary teams;
-Autonomy and initiative;
-Honesty, transparency and respect for customers;
-Experience or interest in the community sector and the social economy.

Are you looking for a job that will allow you to put your abilities and interest in supporting others to work? It will be our pleasure to meet you!