Working in the field of real estate and having the well-being of the population at heart, this company is looking for a real estate manager. Reporting to the Senior Director of Real Estate Operations, the person directs, coordinates and controls all leasing activities. He or she is responsible for the quality of the services provided to the various tenants served. He or she promotes, develops and encourages best management practices in a spirit of continuous improvement. He or she ensures consistency of practices and corrects deviations. He or she also ensures the quality and safety of living environments and the application of building regulations.
Responsibilities
-Work in collaboration with the Head of the Real Estate Projects Department to offer the best service;
-Plan, organize, manage and control the human, financial, material and informational resources required for the activities of his/her department;
-Ensure the staffing, integration and training of new employees in collaboration with the human resources department;
-Establish annual objectives and evaluate the contribution of his/her team;
-Act as the person responsible for the rental of all units, the collection of rents and the management of second-instance complaints (neighbourhood problems, unsanitary conditions, safety, mental health problems, loss of autonomy, illegal occupation, etc.);
- Manage policies, procedures and regulations (building by-laws, allocation by-laws and rentals) and ensure their effectiveness with respect to the quality of living environments and occupancy of the premises;
- Control and ensure compliance with the laws, regulations and standards that govern the rental of accommodation;
-Maintain partnerships and business relationships with the various institutional and community stakeholders in the social housing stock;
-Manage and transfer legal proceedings within his/her field of activity to the incumbent of files at the Administrative Housing Tribunal, with the exception of cases of non-payment of rent;
-Negotiate and follow up on payment agreements on a monthly basis in order to collect amounts owed by tenants;
-Follow up on the progress of tenants' eligibility files for rent subsidies with the subsidy leasing agent;
-Ensure a follow-up of rental agreements for resident concierges in collaboration with the coordinator of the human resources department;
-Establish and maintain the list of contact persons for grant applications;
-Ensure compliance with and application of the rental regulations regarding the calculation of rents for new and renewed leases;
-Follow up with tenants refusing rent increases and possibly transfer files to the TAL holder for rent fixing;
-Develop, establish and publicize the orientations, needs and vision of customer service to all tenants in the real estate portfolio;
-Ensure that tenants are offered quality, equitable services and a pleasant and safe living environment;
-Control the procedures and quality standards of tenant services (surveys, visits, etc.);
-Establish and maintain the monthly dashboard listing the monitoring of statistics of all tenant services activities and ensure the correction of discrepancies;
-Promote the implementation of best management practices in a spirit of continuous improvement;
-Define with the real estate projects department the time allocated to the rental of vacant housing units and ensure compliance with the allocated deadlines;
-Follow up on requests for housing adaptations;
-Supervise the termination of leases, assignments, subleases;
-Develop management methods and strategies to maximize the occupancy rate of vacant housing;
-Contribute to the identification of client needs and social issues in living environments;
-Prepare the budget of his/her department in collaboration with the Senior Director, Finance and Administration;
-Participate and collaborate in various meetings of partner community groups;
-Develop and maintain good relationships with tenants, organizations, partners and community groups;
-Ensure the implementation of protocols or collaboration agreements with stakeholders in the health and social services network to facilitate tenants' access to quality care and services.
Qualifications sought
-2 years of experience as a manager
-Advanced French, Intermediate English
-Possess a driver's license
-Have a university education in administration or humanities
Are you looking for a job that will allow you to put your great organizational skills and your unparalleled interpersonal skills to good use? We look forward to getting to know you!