Health Response Officer

This organization working in the field of real estate is looking for health intervention agents.

Job description:
-Receives requests for intervention related to the problems of tenants whose housing is unhealthy or congested;
-Evaluates the situation by visiting the tenant, analyzes the problem, intervenes with the tenant to make him/her aware and responsible for the problem and ensures the tenant's collaboration to correct the situation within a reasonable time;
-Recommends and puts into practice, if necessary, depending on the situation of vulnerability, original solutions that can be brought to the situations that have arisen and ensures that the solutions are applied;
-Organizes and conducts information meetings with tenants aimed at the prevention, identification, development and implementation of solutions to eradicate vermin and pests present in homes. If necessary, refers the tenant to the appropriate resources;
-Works in collaboration with all internal stakeholders (tenant relations officer, social worker, maintenance and repair worker, director, etc.) and external (extermination contractors, organizations such as CLSCs and social economy organizations);
-In collaboration with the sectors, plans and organizes the inspection of housing in the housing stock. Assists and supervises the exterminator during the inspection of problematic buildings and during extermination work. Notifies tenants in writing of the inspection, ensures the registration and proper use of pesticides used by extermination contractors. Accompany the tenant in all stages of extermination until the eradication of the problem;
-Evaluates tenants who are in a vulnerable situation, implements an intervention plan to stop the infestation, targets at-risk housing and ensures follow-up of treatments carried out by contractors;
-Organizes and provides training, sensitizes and advises the various internal and environmental stakeholders regarding the insalubrity of housing and the means to remedy it. Also acts as an advisor, expert and reference to various external stakeholders (e.g. elected officials, City of Montreal inspectors and suppliers);
-Prepares files to be heard by the Régie du logement in cases of vermin infestation, recommends prosecution or eviction, organizes preparatory meetings with tenants, assists the attorney in proceedings if necessary;
-Testifies and represents the interests of the company during court hearings. In collaboration with the Legal Department, coordinates evictions for sanitary reasons, acts as a resource person and attends the eviction;
-Participates in the development, drafting and updating of documents (e.g. procedures, policies, reports, standards, recommendations) related to his/her field of activity;
-Deals with complaints from tenants, elected officials and City of Montreal inspectors and acts as a respondent to them in the follow-up;
-Intervenes in urgent situations (presence of rats or wild animals, intervention with the media) and impromptu situations requiring expertise;
-Ensures, when required, the performance of any related activity that he or she is reasonably able to perform.

Profile sought:
-Diploma of College Studies (DEC) in social sciences, social work, or special education;
-Three years of experience in helping or assisting a disadvantaged clientele.
-Experience as a socio-economic assistance officer (an asset).

Do you like to find solutions to problems? Do you know how to show compassion to people who need support? We look forward to talking more about this position!