IT Support Coordinator

We are looking for an IT Support Coordinator to work for an association in the medical field, downtown Montreal.

Reporting to the IT Manager, the incumbent is responsible for supervising and coordinating the activities of the support technicians. He or she implements solutions to increase the efficiency and quality of services.

Responsibilities
-Ensure the distribution of tasks and ensure the continuous training of the team;
-Provide advanced level support to resolve complex issues;
-Monitor application or program logs and follow up on anomalies;
-Implement and monitor incident management procedures;
-Ensure the communication of objectives and priorities to the team;
-Ensure effective cooperation with other departments and users;
-Identify opportunities to improve support processes and ensure that they are updated;
-Be an active player in the implementation of the new ticketing software;
-Oversee hardware and software purchases;
-Have an overview of support activities and escalate issues, when required.

Requirements
-Bachelor's degree in computer science or equivalent training;
-Minimum 10 years of experience in a similar position;
-Experience in personnel management;
-Knowledge of best practices in the field;
-Fluency in French;
-Be able to communicate in English (2% of tasks are performed in English);
-Proficiency in operating systems, networks and supporting software;
-Occasional availability outside of regular hours.

Skills
-Leadership to motivate and lead a team;
-Excellent organizational and priority management skills;
-Ability to work in a team and collaborate with different departments;
-Excellent communication skills and power of influence;
-Sense of responsibility, attention to detail and discretion;
-High level of autonomy and proactivity.

Benefits
-35h/week schedule
-Day 1 group insurance, paid 100% by the employer
-10 days of personal leave, paid if not taken
-3 weeks of vacation/year
-Defined benefit pension fund
-Closed between Christmas and New Year's Day
-Employee Assistance Program
-Training and professional development opportunities

The work is done face-to-face.

We look forward to receiving your application!