Customer Service Agent Real Estate

We are looking for two people for a position as a Special Projects Officer for the offices of a Montreal company. Working hours are Monday to Friday from 8:30 a.m. to 4:30 p.m. There is the possibility of teleworking.

Examples of responsibilities:
-Meets with clients, tenants, applicants and owners (private owners, NPOs or housing cooperatives) or their agents, both at home and at the office.
-Receives, visits, guides, informs and advises clients on the preparation of leases, the management of complaints, the notion of neighbourhood choices, areas of selection, alternative services, by-laws, standards, procedures and other government programs.
-Visits new tenants and welcomes multi-ethnic clientele. Visiting, if necessary, tenants when changing accommodation for health reasons or psychosocial situations; If necessary, advises the owner on the intervention measures available (interim injunction, health network resources, police officers, etc.).
-Performs file analysis (verification and validation of supporting documents), assesses the needs of the clientele, makes matches of vacant dwellings, calculates the rent to be paid, conducts basic verifications on payments to landlords, verifies cases of illegal occupation in order to correct the situation and follows up on work and repairs in dwellings.
-Identifies and evaluates new housing units or buildings; negotiates agreements of all kinds (negotiation of prices in relation to rent increases or reductions in services, etc.) within the framework of the rent subsidy program with representatives of the private sector or paragovernmental organizations and presents them to his/her superior for approval.
-Manages tenant and landlord complaints as well as crisis situations; analyzes problems and proposes solutions in order to reach agreements.
-Ensures the rental of housing and parking lots; Changing accommodation, visits and promotion of housing, preparation, renewal and signing or termination of leases, creation and computer modification of addition and change of owner, coordination of key handover.
-Ensures constant contact with private owners, non-profit organizations, cooperatives and the SHQ.
-Participates in the development of methods, standards and procedures, participates in various projects within his/her field of activity and represents the company with organizations including the Régie du logement and assists his/her co-workers.

Profile sought:
-DEC in social assistance, social work, administrative techniques or special education.
-Two years of experience in a comparable position.
-Three years of relevant experience.

Minimum general knowledge required:
-Very good knowledge of communication and interviewing techniques;
-Good knowledge of French and English;
-Basic knowledge of mathematics;
-Ability to apply laws and regulations;
-Have a minimum of knowledge in administration and in assessing the general quality of a building is an asset.

Do you like to be close to people and see to their well-being? We look forward to your application!