Secretary - Appointment Coordinator

Recognized for the quality of the professional mental health services it offers, this North Shore clinic is looking for a rigorous, autonomous and organized clinical coordinator - secretary - receptionist to ensure the daily coordination of its activities. Under the supervision of the management, the Clinical Coordinator ensures the smooth running of clinical activities. She supports the interdisciplinary team, coordinates services for children and their families, and ensures that appointments are organized efficiently and clinical protocols are followed.

Do you have experience in the field and are looking for a part-time position that offers a hybrid work mode?

Key Responsibilities
-Plan, organize and coordinate the clinical services offered to clients:
--Return customer calls if necessary, answer questions about services and terms and conditions (costs, process, etc.).
--Use the platform to make appointments and set up customer files.
--On site: secretarial work, putting together paper files, ensuring supplies are up to date, etc.
-Liaise between stakeholders, families, schools and external partners.
-Contribute to the quality of services provided and customer satisfaction.
-Collaborate in the recruitment, reception and integration of new professionals.

Requirements
-Have secretarial experience
-Have a concern to offer outstanding customer service
-Have good knowledge of technological tools
-Have good organizational skills
-Demonstrate empathy and good listening skills

Give us the privilege of getting to know you!