Reception and Activities Attendant

Located in Montreal and working in the real estate field, our client is looking for a reception and activities attendant.

The incumbent greets customers at the counter, receives telephone calls from customers and the general public and answers their questions or forwards calls to people who are able to meet their needs. This person also performs the usual work of receptionist and performs certain support activities in order to provide administrative and clerical support to the sector.

Examples of duties and responsibilities:
- Greets and directs, in a courteous manner and adapted to their individual needs, customers, visitors, suppliers, employees, etc., according to procedures and regulations so that individuals have access to appropriate areas.
- Receives and forwards telephone calls and messages received from both internal and external stakeholders to the relevant stakeholders.
-Provides the tenant who makes a service call with information that can help them temporarily resolve the situation or, if it is an emergency, contacts the employee who can resolve the issue. If necessary, acts as an intermediary between the tenant and the employee.
- Processes mail (emails, letters and parcels) received, sent or to be delivered: sorting, assembling, closing/opening envelopes, cancellation, delivery/pick-up, maintenance of certified mail records in order to ensure effective communication between the company and internal and external stakeholders.
- Reproduces and assembles orders received from electronic or other files, ensuring that the required quality and specifications are met.
- Ensures the supply and maintenance of work equipment and tools (printer, photocopier, fax machine, cell or conventional telephone, canceller, etc.), maintains an up-to-date inventory and ensures that the necessary products (paper, envelopes, consumables, etc.) are in stock for the printing of documents.
- Handles parcels destined for the sector, ensures their receipt, verification and proper classification in their warehouses.
- Orders office supplies and other equipment, performs filing, copying, scheduling, etc.
- Proceeds to the delivery of the keys and paint coupons to the tenants and performs the computer entry of the return of the rent determination notice for the renewal of the lease.

Eligibility Criteria
- General Secondary V (DES) or Vocational (DEP) in any discipline.
-Two years of relevant experience in customer relations (operator, receptionist, sales, customer service, etc.)
-Have an excellent sense of customer service
-Have a good knowledge of French and English

Do you like to have a positive impact on people's well-being? Is customer service your strength? We look forward to meeting you!