Rental Agent

Working in the real estate industry, our client is looking for a rental agent.

Example of Duties and Responsibilities
- Receives, guides and advises applicants on the concept of choice of neighbourhoods, housing, areas of selection and alternative services.
- Performs the computer entry of applicants' housing applications.
- Determines the eligibility of applicants (validation and verification of supporting documents) according to the various regulations, matches applications according to available housing and updates the top of the list.
- Communicates all relevant information to applicants and assists them in the collection of supporting documents.
- Oversees the processing of applications until they are placed on waiting lists.
- Manages the waiting list and priority files (housing code, disaster, domestic violence, people with disabilities, etc.).
- Provides customer service both when taking calls and during interviews.
- Prepares the presentation of applications to the selection committee.
- Performs various administrative tasks and communicates information to clients and administrative units.
- Participates in various projects within his/her field of activities (annual renewal of requests, home visits, collection of requests in neighbourhoods, development and application of computer systems, etc.) and in the development of methods, standards and procedures.
- Assists co-workers.

Profile
- Excellent customer service
- Excellent command of French and English, both oral and written
- Confidentiality
- Very good communication and interpersonal skills
- Organization and coordination of several files simultaneously
- Proficiency in the Office suite and be comfortable working with new technologies
- College diploma in social work, administrative techniques or special education or equivalent training.
- One year of experience as a socio-economic assistance officer, in a helping or assisting relationship with a disadvantaged clientele or in an administrative position within a socio-community organization or equivalent experience.

Do you like to have a positive impact on people's well-being? Is customer service your strength? We look forward to meeting you!