Special Projects Officer - Real estate

Under the supervision of the director concerned, the main role of the incumbent is to carry out various pilot projects in social housing and any other activities under the department, particularly those relating to the selection, rental and renewal of leases for housing units.

EXAMPLES OF RESPONSIBILITIES, TASKS AND ACTIVITIES
-Meet with customers, tenants, applicants and owners or their agents, both at home and in the office.
-Receive, visit, guide, inform and advise clients on lease preparation, complaint management, the concept of neighbourhood selection, by-laws, standards, procedures and other government programs.
-Visit new tenants and welcomes multi-ethnic clientele. Visit, if necessary, tenants on the occasion of a change of dwelling for health reasons or psychosocial situations; if necessary, advise the landlord on the available intervention measures (interim injunction, resources of the health network, police officers, etc.).
-Perform file analysis (verification and validation of supporting documents), assess client needs, match vacant dwellings, calculate rent payable, conduct basic checks on payments to landlords, verify cases of illegal occupation in order to correct the situation and follow up on work and repairs in dwellings.
-Carry out the identification and evaluation of new housing or buildings; negotiate agreements of any kind (price negotiation in relation to rent increases or service reductions, etc.) with representatives of the private sector or paragovernmental organizations and present them to his/her supervisor for approval.
-Manage tenant and landlord complaints and crisis situations; analyze problems and propose solutions in order to reach agreements.
-Ensure the rental activities of housing and parking.
-Participate in the development of methods, standards and procedures, participate in various projects within his/her field of activity and represent the company with organizations including the Régie du logement and assist his/her colleagues.
-Perform any related activities that he or she is reasonably able to perform.

Skills, training and experience
-Very good knowledge of communication and interviewing techniques, good knowledge of French and English, basic knowledge of mathematics, skills for the application of laws, regulations, etc. Having a minimum of knowledge in administration and evaluation of the general quality of a building is an asset.
-DEC in social assistance, social work, administrative techniques or special education or equivalent training.
-Three years of relevant experience, including two years of experience in a comparable position.

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